Questions and Answers

My Order

How much does the final product cost?

Prices are based on the number of letters in each word and includes a good quality, acid free mating board.  These prices do not include framing as we do not provide this service.

3 letters – $ 65
4 letters – $ 80
5 letters – $ 95
6 letters – $ 110
7 letters – $125
8 letters – $140
9 letters – $155

If your word or name contains more than 9 letters , please contact us by clicking on the ‘Contact Us ‘ link found on the top menu.

Will I receive a confirmation email once my order is placed?

Yes, you will receive a confirmation email which will also provide you with an order number.

Shipping

How much does it cost for postage?

Postage is based on either regular or express post and includes all handling costs.

Regular post to any where in Australia $10.00

Express post to anywhere in Australia $17.00

International post will need to be calculated separately. Please contact us for pricing.

How long will it take for my order to arrive?

Once payment has been received, regular postage will arrive in approximately 7 – 10 days depending on your location within Australia.  Express postage will take approximately 4 – 7 days.

Do you ship internationally?

International shipping can be arranged on an individual basis.  Please contact us by clicking on the ‘Contact Us’ tab and we can make arrangements for shipping overseas.

Photo and Mat questions.

Is the mating board acid free?

Yes our foam mating boards are only the best as we want to ensure the longevity of your picture.  They are strong and sturdy being 5mm think and have a protective coating over it protect it from damp.

What size are the photos?

All our photographs are printed in 6″ x 4″ size.  They are orientated in a portrait format.

Who took the photos?

Katrina Evans takes all of the photos.  She is also the owner of the business and takes pride in the fact that all letters have been taken by her.   Finding the letters is also done by Katrina but with the enthusiastic help of her 6 and 13 year old children, her husband and close friends.

Do you provide framing?

At this stage framing is not included.  This may be something that we include at a later date.

What type of paper are the photographs taken on?

All photos are printed at a professional lab and are printed onto a high quality, acid free paper.

General

What if I want to create a word that is longer than 9 letters?

If you require a word or name that is longer than 9 letters please contact us by clicking on the ‘Contact Us’ tab found at the top of the page.